MaxHeadRoom
- Joined Jul 18, 2013
- 30,671
I had one case with CanPost where I sold an item to someone in US, the item was reshipped in the original manufacturers carton that was designed for international shipping.
It was subsequently damaged in transit, I made a claim and it was refused out of hand due 'Insufficient packaging'
They shipped the item back to me and it had obviously been crushed by such as a fork lift etc.
At the time, Canada had recently created a post of Ombudsman to take these issues to.
I made a claim and sent of the photographs of the evidence, he evidently went to bat for me as a couple of weeks later I received the claimed amount, with also the damaged unit which I managed to repair.
Max.
It was subsequently damaged in transit, I made a claim and it was refused out of hand due 'Insufficient packaging'
They shipped the item back to me and it had obviously been crushed by such as a fork lift etc.
At the time, Canada had recently created a post of Ombudsman to take these issues to.
I made a claim and sent of the photographs of the evidence, he evidently went to bat for me as a couple of weeks later I received the claimed amount, with also the damaged unit which I managed to repair.
Max.