This is a prime example of the phrase "Computers don't make mistakes, people do".

I ordered a batch of custom made parts from a shop that uses a CNC laser/plasma machine to cut steel and other metals.

With laser/plasma cutting, there has to be a tolerance for the "burn out" which is a small gap (about 1/16" to 1/8") between the raw material and the actual dimensions of the finished part. Very Important: The burn out tolerance is determined by whether the critical dimension is on the inside or the outside of the part and that detail must be properly entered into the CNC guidance instructions.

For example, is the machine cutting a circular hole in a finished plate (and the circular piece is scrap) or is the finished part itself circular and the plate will be scrap. This makes a Hell of difference in setting the burn out tolerance!!!

Cutting to the chase, I received the finished parts and there is a constant 1/8" error throughout every part. After analysis, it looks like the operator reversed the burn out tolerance for both the inside and outside dimensions. As a result, the outside dimension of the part is smaller than specified, but the holes are oversized.

The bottom line: Whether you're running a CNC or manual shop, remember the old saying "Measure twice, cut once".

 

"Measure twice, cut once"

This is so true. I've been working in building and construction. I've seen a lot of carpenters measuring and cutting ply-wood plates once and twice, and started to cut another plate...

So, are the pieces crap, or can you use them? What are the parts for?

 

I labeled the defects and took a photo of the defective parts.

I'm going to send it to the manufacturer and hopefully, they will make new ones free of charge.

The parts are actually for a shaft support for an old fashioned seismograph recorder like the one shown in my avatar. The shaft seen on the right side is resting on one of these supports. Although these old style recorders are totally obsolete for scientific use, I build them for public exhibits about earthquakes.

 

Let's hope they understand, and take it on the house. - They should.
Good luck.

 

Guess they aren't ISO9000... First Article Inspection would have found that before it went out the door..