I'm having a problem connecting to a confidential financial services site.
The site has a box on the home page to click that should take me to a secure log in page to enter a username and a password. This site has worked OK for the past 3 months, but it stopped working over the past two weeks. I now get a blank page, then an error message from Google that say's the site cannot be reached.
The URL for the log in page does not show in the address bar and it just says "About: Blank". I've also tried copying the log in page address (from a Google search) directly to the search bar, but the site still does not connect.
I'm trying to access the page on my desk top computer using the Chrome browser and on my phone using Internet Explorer. However both of them give me the same error message. My internet service provider for both the computer and the phone is AT&T Uverse. My internet provider is the only common variable and I cannot think of anything else that might cause a problem on both devices. For some reason that particular secure site does not want to respond to a request for my account.
The site has a box on the home page to click that should take me to a secure log in page to enter a username and a password. This site has worked OK for the past 3 months, but it stopped working over the past two weeks. I now get a blank page, then an error message from Google that say's the site cannot be reached.
The URL for the log in page does not show in the address bar and it just says "About: Blank". I've also tried copying the log in page address (from a Google search) directly to the search bar, but the site still does not connect.
I'm trying to access the page on my desk top computer using the Chrome browser and on my phone using Internet Explorer. However both of them give me the same error message. My internet service provider for both the computer and the phone is AT&T Uverse. My internet provider is the only common variable and I cannot think of anything else that might cause a problem on both devices. For some reason that particular secure site does not want to respond to a request for my account.