Hi everyone, I really need a Christmas miracle here. I recently purchased some west elm reclining theater chairs at their outlet. We got a great deal and it was really the only way to make everything work. We saw the chairs move in store and everything seemed fine; however, they were super discounted because they did not come with the adapter. The sales clerk convinced me this was a super easy fix and so I bought them. They are motionItalia chairs and need one of their adapters. Now unfortunately, it looks like I can't find the proper adapter. Can someone please help me?!
This is the device connected to all the motors:
This is the adapter we used in the store

And this is the adapter I purchased, but when I plug it in, the controls don't work. It this a polarity issue? as the adapter shows +> >-?

This is the device connected to all the motors:

This is the adapter we used in the store

And this is the adapter I purchased, but when I plug it in, the controls don't work. It this a polarity issue? as the adapter shows +> >-?
