Ok then. Before you go any further with testing, try to figure out why you are reading 27VAC at a working load (i.e. incandescent light bulb). Something is not correct right there.Thanks for the additional ideas. The non working outlet has both hot and neutral connected. And I know how to use a multimeter. It's auto ranging, so the only thing to select is AC or DC, so I think I got at least that part. I wish it was that simple : )