any 1 know any cd roms or online troubleshooting training

 

http://www.tpub.com/content/neets/index.htm

 

Look at http://www.troubleshooters.com/tuni.htm
The Universal Troubleshooting Process (UTP) -- Systematic Troubleshooting and Debugging

Good stuff, applicable to software as well as hardware.

--Rich

 

The "six step" method in the NEETS manuals linked to by SgtWookie has never failed me.