This is a trend that I've been noticing in the industry in the last couple of decades, and it bothers me that so far they've gotten away with it. It feels pretty much like when control computers were first used in cars. The manufacturers built them as black boxes so that they could nudge, and elbow away the small mom-and-pop repair shops out of the market:
I really hope that the movement catches on and gets momentum.
I really hope that the movement catches on and gets momentum.