Sony ZX66I - no sound but everything works ... HELP!

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Joined Dec 5, 2020
Need help troubleshooting a no sound fault (everything else works) Here's the service manual:

I have no voltage on ic pin 16(bias) & no negative voltage on pin 12. I checked the voltages on Q610 and have 71v on both base & emmiter but 0v on the collector. Does that mean that the transistor is bad? AND all voltages are 10v higher on IC than shown in schematics- is that a separate fault or it that acceptable? I would think they are listed for a reason. Any idea what would cause the voltages to be higher by that amount? Could it be a bad rectifier?