I'm sure this happened to a lot of people.
Here a little anecdote from Canada:
I got my last cell phone bill. They were charging $10 too much for internet access.
I wrote them and they explained that part of it was a charge for the next month.
Not satisfied I called them up and they told me that the billing was correct and that I was charged for the last month according to the informations on their website and the plan I'd chosen.
Still not satisfied I called them up again talking to a different operator and in 2 minutes she changed my bill, saying that she was very sorry for the mistake they made. HAHAHA
Happend to me more than once. There are a few operators each of them telling you something different and then there is THE operator who solves your problem.
Here a little anecdote from Canada:
I got my last cell phone bill. They were charging $10 too much for internet access.
I wrote them and they explained that part of it was a charge for the next month.
Not satisfied I called them up and they told me that the billing was correct and that I was charged for the last month according to the informations on their website and the plan I'd chosen.
Still not satisfied I called them up again talking to a different operator and in 2 minutes she changed my bill, saying that she was very sorry for the mistake they made. HAHAHA
Happend to me more than once. There are a few operators each of them telling you something different and then there is THE operator who solves your problem.