My daughter dropped a baseball off the top of a bunk bed onto the keyboard of my laptop on the floor. It was on at the time. It froze, completely; time stopped ticking, mouse frozen. Rebooted, logged in, after ~20sec it froze again. Repeat 5x. I booted in safe mode and it did not freeze. While in safe mode I disabled all the startup programs except for Kaspersky Antivirus. Tried to boot again in normal mode, and I log in, the desktop flashes briefly, then black screen with mouse pointer only. does not freeze. Repeat 3X. booted back up in safe mode, no issues.
Seems obvious that it's been physically damaged by the impact, but I question why it experiences no problems in safe mode. They keyboard seems fine mechanically. I suspected that maybe the baseball hit some combination of keys that cause a program to go suicidal, but I thought that turning off all the startup programs should eliminate that.
any ideas?
Seems obvious that it's been physically damaged by the impact, but I question why it experiences no problems in safe mode. They keyboard seems fine mechanically. I suspected that maybe the baseball hit some combination of keys that cause a program to go suicidal, but I thought that turning off all the startup programs should eliminate that.
any ideas?