Hi guys,
In the country i live, Black Friday starts a week before the one that's worldwide. So on the 16, i have ordered some products that i thought (from the pictures and description) that are the real ones. In the specs, where "Brand" was stated, it was mentioned the real one. Anyway, i have ordered few products and when they started to come: SURPRISE! They were some very bad dupes/fakes/replicas of the originals. I was basically shocked because on the website, the picture was with the real product from the real brand, and what i have received was a complete disaster.. not even the colors were the same.
Does anyone know what should i do? Should i file a complaint on the website? Return the products? File a complaint to the authority that deals with consumers protection?
I don't think it's normal to post a picture of the real product and sell a replica without even mentioning it..
What would you do?
In the country i live, Black Friday starts a week before the one that's worldwide. So on the 16, i have ordered some products that i thought (from the pictures and description) that are the real ones. In the specs, where "Brand" was stated, it was mentioned the real one. Anyway, i have ordered few products and when they started to come: SURPRISE! They were some very bad dupes/fakes/replicas of the originals. I was basically shocked because on the website, the picture was with the real product from the real brand, and what i have received was a complete disaster.. not even the colors were the same.
Does anyone know what should i do? Should i file a complaint on the website? Return the products? File a complaint to the authority that deals with consumers protection?
I don't think it's normal to post a picture of the real product and sell a replica without even mentioning it..
What would you do?