Hi, I was repairing this slim 360º laptop that was overheating and having some software issues, and once I checked everything that was wrong (I turned it on to do so) I turned it off and proceeded to clean and disassemble the insides. Same thing, done it thousands of times, deep clean, new compound, fan clean... when I am putting it together I notice a little sound rattling inside. I just had closed the last bottom lid. I opened it, on the table, and BOOM, a random tiny cap (thanks God I noticed it...) appeared right in front of me. My heart stopped beating. I knew that was a freaking cap that just got unsoldered for no reason off the board...
WHAT IN HEAVENS?!
I immediately contacted the client telling him I don't know how and what happened but a random electronic piece dropped from your notebook, from the board. I'm really shocked. I don't know what in heavens is this, but it's so weird. Pieces don't unsolder like that, never ever seen anything like that, and I have easily worked on... 100 notebooks? May be more.
So I started to check for a semi soldered "hole", but there were like dozens of spots that were fitting the cap. I was about to gave up, I knew something really bad would happen and I was right, it was not turning on at all. Huge mess, bad rep, least luck of the year. It was not really my fault, at all, but the client is going to apply the "you touch it you own it" philosophy, as pretty much every ignorant (sorry but it's what it is) client would do.
Almost abandoned all kind hope as I don't have at all the ability, skills and knowledge to solve this kind of puzzle, but suddenly I notice in one corner a little bit of solder in both sides of what appears to be a spot for the cap. I recheck it, it really looks like it was there, I solder it, and BOOM!, it turns on.
Made my day, that moment, amazing.
Basically I open this thread to share this little piece of heart stopping story, and to know if something like that happened to you, and mostly, how would you act in these cases, what would you do. I've never really had these kind of problems, the huge fail of receiving something faulty but that was working more or less fine, and mess it up way, way more than the original state. I do have received some things that I could not repair but that was OK, thought never something to repair this area or that and suddenly completely wreck the item. I still don't know how to react to that, and I think about that moment every day, and it's gonna come sooner or later, and it's gonna be a very bad day.
Also, how can you defend yourself from the "you touch it you own it"?
Meaning, if something breaks and you didn't have anything to do with it, but the client is going to see "ok, I gave him a working PS4 (for example) and now it's not turning on, so he must have messed something".
WHAT IN HEAVENS?!
I immediately contacted the client telling him I don't know how and what happened but a random electronic piece dropped from your notebook, from the board. I'm really shocked. I don't know what in heavens is this, but it's so weird. Pieces don't unsolder like that, never ever seen anything like that, and I have easily worked on... 100 notebooks? May be more.
So I started to check for a semi soldered "hole", but there were like dozens of spots that were fitting the cap. I was about to gave up, I knew something really bad would happen and I was right, it was not turning on at all. Huge mess, bad rep, least luck of the year. It was not really my fault, at all, but the client is going to apply the "you touch it you own it" philosophy, as pretty much every ignorant (sorry but it's what it is) client would do.
Almost abandoned all kind hope as I don't have at all the ability, skills and knowledge to solve this kind of puzzle, but suddenly I notice in one corner a little bit of solder in both sides of what appears to be a spot for the cap. I recheck it, it really looks like it was there, I solder it, and BOOM!, it turns on.
Made my day, that moment, amazing.
Basically I open this thread to share this little piece of heart stopping story, and to know if something like that happened to you, and mostly, how would you act in these cases, what would you do. I've never really had these kind of problems, the huge fail of receiving something faulty but that was working more or less fine, and mess it up way, way more than the original state. I do have received some things that I could not repair but that was OK, thought never something to repair this area or that and suddenly completely wreck the item. I still don't know how to react to that, and I think about that moment every day, and it's gonna come sooner or later, and it's gonna be a very bad day.
Also, how can you defend yourself from the "you touch it you own it"?
Meaning, if something breaks and you didn't have anything to do with it, but the client is going to see "ok, I gave him a working PS4 (for example) and now it's not turning on, so he must have messed something".