Wacom Cintiq 27QHD or STD04

Thread Starter

parkwhf

Joined Jul 11, 2018
5
Hi, I have a Wacom Cintiq 27QHD Tablet Display that is failing to turn on after a few weeks of being not used. The product spec sheet is here link: https://www.wacom.com/en-es/products/pen-displays/cintiq-27-qhd#Specifications

I have a feeling the AC adapter has gone bad-- I noticed a very faint burnt smell from the tip of the 4 pin connector. Cannot tell if that is due to a problem on the tablet's end or the adapter/cord. The LED on the power block still lights up though. I don't know if that is a reliable indicator that the adapter is still good, or if there is another way to test it. I have ordered a replacement AC adapter. Is there a way to test if the AC adapter has gone bad using a multimeter?

Thanks.
 

Thread Starter

parkwhf

Joined Jul 11, 2018
5
So I just got the replacement AC adapter in the mail today. The Cintiq still will not turn on. Since it's out of warranty, I am about to disassemble the unit and attempt to figure out what's wrong. Could somebody help me troubleshoot?
 
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