https://www.ftc.gov/news-events/new...llegally-restricting-customers-right-repair-0The Federal Trade Commission is taking action against grill maker Weber-Stephen Products, LLC, for illegally restricting customers’ right to repair their purchased products. The FTC’s complaint charges that Weber’s warranty included terms that conveyed that the warranty is void if customers use or install third-party parts on their grill products. Weber is being ordered to fix its warranty by removing illegal terms and recognizing the right to repair and come clean with customers about their ability to use third-party parts.
The Federal Trade Commission is taking action against motorcycle manufacturer Harley-Davidson Motor Company Group, LLC and Westinghouse outdoor generator maker MWE Investments, LLC for illegally restricting customers’ right to repair their purchased products. The FTC’s complaints charge that the companies’ warranties included terms that conveyed that the warranty is void if customers use independent dealers for parts or repairs. The FTC is ordering Harley-Davidson and Westinghouse to fix warranties by removing illegal terms and recognizing the right to repair, come clean with customers, and ensure that dealers compete fairly with independent third-parties.
“Consumers deserve choices when it comes to repairing their products, and independent dealers deserve a chance to compete,” said Samuel Levine, Director of the FTC’s Bureau of Consumer Protection. “These orders require Harley and Westinghouse to fix their warranties, come clean with consumers, and ensure fair competition with independent providers. Other companies that squelch consumers’ right to repair should take notice.”
Yes I can see the argument too, but in very specific and defined areas where it can be proven that those replacement parts cause unreasonable risk. Like putting a Chinese LiPo battery in a cell phone. If you do that and the phone combusts inside your pocket, Samsung/Apple shouldn't owe you any hospital reimbursement or a new phone. But the other side of the coin is that putting a aftermarket fender flares on a car shouldn't void its warranty.I can see the reason for voiding the warranty on equipment that uses unauthorized replacement parts. Otherwise, that would be a huge risk for manufacturers.
Hi,Don't know if this has been mentioned, and it's not exactly a right-to-repair comment, but making rechargeable battery powered devices that aren't designed to have the battery replaced when it goes bad is one of my pet peeves.
So the device may be perfectly fine otherwise but, when the battery goes bad, you are just supposed to throw it in a landfill (or possibly recycle it) and buy a new one.
I have replaced bad batteries in several devices I've had to avoid this waste, although it can be rather a pain.
First you have to get the device open, which is often a challenge in itself (did I remove all the necessary screws?) with the case often snapped together at unknown places.
Then you have to determine if you can get a battery type, size, and voltage to replace the old one.
I just finished doing that with an otherwise perfectly good dust buster type vacuum that was several years old, where the batteries were failing.
When I pried it open, I found that it fortunately used four standard 18650 lithium batteries in a wrapped, welded-contact battery pack that was solder wired to the unit.
So I purchased new batteries along with a battery holder so I didn't have to solder/weld them together (except for soldering the holder terminals to the unit's wires), and to also make it easier to change them if they fail again.
The battery holder wouldn't quite fit in the battery space, so I had to cut out some of the plastic inside the case to make more room.
It was tight, but I was then able to close the case with the new batteries and holder.
All in all, may not be worth my time and battery cost on a financial basis, but it gives me a good feeling to not have to throw away an otherwise perfectly good appliance.
It could be that they want to stop gouging on OEM parts. This is a really nasty issue. I just recently spent $500 for one part and $600 for another OEM part that would cost about $150 max each with regular replacement parts online that i have used many times with no issues. That added $1100 to an already huge repair cost of $1400 and with some extra labor brought it up to $2800 which should have cost about $700.I can see the reason for voiding the warranty on equipment that uses unauthorized replacement parts. Otherwise, that would be a huge risk for manufacturers.
Hi C,A little addendum to my battery replacement tale from post #205:
I started to wonder if there might be any protection circuit in the old battery pack so I took it apart
Sure enough, there was a large circuit board in the pack (about the length and width of two 18650 batteries side by side.
The board had several large transistor (likely MOSFETs) and at least a couple dozen small surface-mount parts.
It had wires going to all five battery connections (of the four batteries in series).
I think it is likely for balancing the charge by bypassing the charge current to any cells that reach the fully-charged voltage before the last one.
So I took the vacuum back apart and wired the board to the new battery holder terminals.
Fortunately there was just enough space between the battery pack and the case so I could again close the case (but it was really snug).
Anyway, it should now be protected against any one cell being overcharged (and the resulting possible overheating and fire ).
"Consumers have long been complaining that products not only tend to break down faster than they used to, but that repairing them is often too costly, difficult to arrange for lack of spare parts, and sometimes impossible," according to the European Parliamentary Research Service.
That headline is pretty optimistic. It seems to imply some kind of legal decision was made to compel JD to change their tactics, which isn't the case. My takeaway from reading the MOU is that JD wants to be seen as making a concession so they drafted this "official" yet not legally binding "agreement" in which they pledge to increase availability of technical resources by continuing to offer everything they currently offer to customers and the public. I don't see what actual concession was made. If anything, this may be a step backwards. Next time this comes before a court, JD will say "We've already bent over backwards to accommodate these folks! just look at MOU we signed, and we've faithfully held to every letter of it."
And not just a waste of resources, but an unnecessary contaminant too.What a waste that would be for such an easily fixed failure
...is part of a very small subset of toaster owners.[T]he average person that might try to repair this...
Be that as it may, it's still a crappy way to assemble a toaster, unless there is some type of liability issue they are concerned about....is part of a very small subset of toaster owners.