Hi ak,When I connect the load, I get 0v.
You are telling us that the positive marked terminal of the battery is now negative? And the negative terminal is now positive?? Try it with at least one terminal of that battery disconnected, because something is quite wrong.When I measured the batteries at 12v, 12v, -24v, this was when the load was connected. (load meaning that it was connected to the motor controller, but the motor was not running and the switch was off). Without the load connected, the -24v battery reads 10.6v (with proper polarity)
There are two probability for this issueWhen I measured the batteries at 12v, 12v, -24v, this was when the load was connected. (load meaning that it was connected to the motor controller, but the motor was not running and the switch was off). Without the load connected, the -24v battery reads 10.6v (with proper polarity)
RightMisterBill2 - Yes, that's exactly what I'm telling you. Once the battery is isolated or the load removed, it reverts back to normal polarity. It goes against all I've learned about electricity (50 years as a Radio Amateur). These batteries are LiFePO4. Made by Ogrphy. All 3 were purchased as a matched set. They've only been in the cart for 1 or 2 days.
For Ian0 - the voltage when isolated was 10.6v.
I'm using the NOCO genius GENPRO10X3 charger. It charges each battery separately. And before anyone says it, All the voltage measurements I've mentioned were with the charger leads disconnected.
We tried to operate it with a load, but since we had 0 net volts nothing happened.
We put a load tester on the battery and it registered 0v. This is where it gets a little weird. We attached the load tester, but didn't press 'test'. Then attached a voltmeter and got 1.77v. And, like I said, with nothing attached, the voltage is 10.6v.
I'm pretty sure the battery is toast. I've written to Ogrphy to get it replaced.

Not that the battery is opening under load, but that it has a high internal resistance at all times. That is a common failure mode for rechargeable batteries.The battery that measures -24V is opening under load and no current is flowing through the load.
However, the load (most likely motor winding, i.e. simply wire is providing a path such that you are measuring the voltage across the other two batteries, but with reversed polarity. Red is what you are doing when measuring the bad battery. Because the load/motor has low resistance, you are essentially measuring blue which the the other two batteries connected in series with the meter leads reversed (i.e. + to -), hence the -24V.View attachment 327369
Agood point. But does this battery even have a BMS?? (Battery Management System) Not every battery contains one.As it is a lithium battery, it could be that the BMS has switched off. That could be because the BMS has failed, or that the battery has failed and the BMS has switched it off.
Post #10, second lineI don't see where anyone said it was a lithium battery.