I has going to add this to another thread, but couldn't track it down. So I guess I'll start a new one.
Yesterday I experienced what is probably the second- or third-most egregious example of innumeracy I've witnessed -- though there are so many that are quite egregious that it's hard to be firm about that.
I stopped at a fast food restaurant and placed an order that came to $14.08. Aside from driving home how expensive fast-food has become, so far so good.
I looked in my console and noticed that there was a $5 bill in there. Seeing an opportunity to exchange it for a $10 (instead of ending up with two $5 bills), I gave the cashier a $20, the $5, plus a nickel and three pennies. One thing I tend to due when I give coins to someone is check them to see if there are any that might be valuable, so in this case I know that I handed him one shiny penny with the shield on the back, one 1981 penny, and one penny that had seen much better days.
I was prepared for and expecting him to give me back the $5, but he entered something into the cash register and then handed me back the $20 bill instead. Then he proceeded to give me $1.73 in change and told me that he still owed me a penny -- despite giving me back three different pennies that the ones I had given him (i.e., he still had at least three pennies available to him). I told him that that was okay.
At first, I wondered if he was looking at the wrong order, but he proceeded to give me the correct order (and it was actually correct, which was somewhat of a surprise in and of itself).
I have no idea how he arrived at his actions. I ended up paying just $3.35 (would have been $3.34 had I insisted on the final penny he claimed he owed me).
Normally, I would take this as an opportunity to point out the really bad math and numeracy involved and make sure that I paid the correct amount before I left. But this is becoming so common that I've finally decided that the best thing I can do to try to put some feedback into the system is to stop saving the cashier's behind and let their drawer end up short so that their employer is aware that their buffoon employees are costing them money. If it gets bad enough, employers will (hopefully) try to take some measure to address it. Historically, of course, they've looked for technology to come to the rescue and that has actually just fueled the decline. But, perhaps, at some point they may actually start trying to hire people that aren't completely innumerate and/or train them to properly handle money, since clearly all of the technological tools at their disposal are insufficient. Frankly, I don't hold out any realistic hope that this will happen.
In the past thirty years I have run across one cashier at a store that handled money properly. When I commented on it, she said that the owner of the store, who was in her 70's, insisted that all of her employees learn to do so and practice it. She also said that, at first, she thought it was useless and she only did it to humor the old lady and because she was afraid she would get fired if she didn't. But she said that, right from the first day, her draw was almost always exactly correct, something that had never happened any place else she had worked -- that if the drawer came out within $5, the manager's usually didn't make a fuss.
Yesterday I experienced what is probably the second- or third-most egregious example of innumeracy I've witnessed -- though there are so many that are quite egregious that it's hard to be firm about that.
I stopped at a fast food restaurant and placed an order that came to $14.08. Aside from driving home how expensive fast-food has become, so far so good.
I looked in my console and noticed that there was a $5 bill in there. Seeing an opportunity to exchange it for a $10 (instead of ending up with two $5 bills), I gave the cashier a $20, the $5, plus a nickel and three pennies. One thing I tend to due when I give coins to someone is check them to see if there are any that might be valuable, so in this case I know that I handed him one shiny penny with the shield on the back, one 1981 penny, and one penny that had seen much better days.
I was prepared for and expecting him to give me back the $5, but he entered something into the cash register and then handed me back the $20 bill instead. Then he proceeded to give me $1.73 in change and told me that he still owed me a penny -- despite giving me back three different pennies that the ones I had given him (i.e., he still had at least three pennies available to him). I told him that that was okay.
At first, I wondered if he was looking at the wrong order, but he proceeded to give me the correct order (and it was actually correct, which was somewhat of a surprise in and of itself).
I have no idea how he arrived at his actions. I ended up paying just $3.35 (would have been $3.34 had I insisted on the final penny he claimed he owed me).
Normally, I would take this as an opportunity to point out the really bad math and numeracy involved and make sure that I paid the correct amount before I left. But this is becoming so common that I've finally decided that the best thing I can do to try to put some feedback into the system is to stop saving the cashier's behind and let their drawer end up short so that their employer is aware that their buffoon employees are costing them money. If it gets bad enough, employers will (hopefully) try to take some measure to address it. Historically, of course, they've looked for technology to come to the rescue and that has actually just fueled the decline. But, perhaps, at some point they may actually start trying to hire people that aren't completely innumerate and/or train them to properly handle money, since clearly all of the technological tools at their disposal are insufficient. Frankly, I don't hold out any realistic hope that this will happen.
In the past thirty years I have run across one cashier at a store that handled money properly. When I commented on it, she said that the owner of the store, who was in her 70's, insisted that all of her employees learn to do so and practice it. She also said that, at first, she thought it was useless and she only did it to humor the old lady and because she was afraid she would get fired if she didn't. But she said that, right from the first day, her draw was almost always exactly correct, something that had never happened any place else she had worked -- that if the drawer came out within $5, the manager's usually didn't make a fuss.