OMG!!!
Fast forward a decade and a man with a cell phone on a delayed flight became a national hero. 198 passengers on board Northwest Airlines 1829 were famously delayed in January 1999. The flight had diverted, and then the next day sat on the tarmac in Detroit for 7 hours. Toilets overflowed, food and water ran out, the cabin filled with a stench, and passengers threatened to open an emergency door.
One passenger figured out how to dial the Northwest’s CEO at home. John Dasburg’s wife answered. Eventually the captain spoke directly to the CEO, and they got a gate and everyone finally made it off the aircraft.
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