rant on... I've been at a new place for 2 month. Lots of responsibility because i am the only tech on site and have to service all equipment or find a way to deal with it whether i know it or not. This week came down to my supervior and manager (who are quite a ways away) getting mad at me because the only way I could get them to respond to some of my concerns was to use the top down approach - I lack knowledge in repairing a new piece of equipment, I have pocked around it for a bit and talked to support after which I decided that the risk of running into problems was too high and was not worth it, if it was an old unit, maybe, but a brand new one, no way. The end result was that I did get a service tech to come out, we worked together and I got excellent training from him. What I am trying to figure out is why would my management prefer me to go ahead and risk breaking something, than to do it properly. They are always trying to save money, but are they not aware that the cheap comes out expensive? What is even worse, they came out saying that they do not trust me to do proper troubleshooting before calling for service - then why did they send me here in the first place? I guess I am wondering if this is common. When I meet someone, I give them full trust with no doubt, it is theirs to loose. Here I am told that I am supposed to gain it???? of course I am new at this department, but people do not stay for more than 2-3 years and I can see why, I like the place where I work and the environment but the treatment and disorganization is just insane.