So my washer-dryer broke down - the dryer heater stopped heating and, having a service contract, I booked in a repair. 10 days later an 'engineer' turns up at the appointed time.
Now, me being clinically vulnerable, my wife asks him to wear a mask, which he refuses to do. Needing my machine repaired I reluctantly agree he can look at it, and I stay away from him (fortunately my property is big enough). Incidentally his company's website says all their staff are covid-safe and always wear masks on client premises unless they interfere with the repair (how?).
5min later, he reappears, saying he's found the fault, but he can't fix it because he doesn't have the part and its showing as obsolete in his manufacturer's parts catalog.
So what is this esoteric part, you ask..
Yep, 6 inches of wire (should be a couple of inches longer) with a 1/4" female spade on one end, and a missing similar
connector on the other...
Now, the history of this wire is that connects the system board to the dryer heating element. It broke once before, was repaired, but was a little short so, with the drum vibration, it later pulled off the element. So the second repair I was told they'd put a new wire in... well clearly not. So it had broken again...
So this being the third call-out for the same fault I asked the guy why he couldn't just make a new cable up; hell, I could have made him one in 10 minutes! No, he says, I'm not allowed to repair this or fit non-standard parts due to health and safety. The irony of him standing there mask-less quoting health & safety was completely lost on him...
So I'm now faced with another wait to see if the manufacturer of this less than 6-year old machine can magic up a replacement 'part' or I'll be offered a replacement machine (which is bound to be the lowest-spec product they think they can get away with, despite this being a top-of-the-range AEG)...
A potential 600+GBP replacement instead of less than 1GBP for a bit of wire and two spade connectors... ????
As I said, you couldn't make this up...
Now, me being clinically vulnerable, my wife asks him to wear a mask, which he refuses to do. Needing my machine repaired I reluctantly agree he can look at it, and I stay away from him (fortunately my property is big enough). Incidentally his company's website says all their staff are covid-safe and always wear masks on client premises unless they interfere with the repair (how?).
5min later, he reappears, saying he's found the fault, but he can't fix it because he doesn't have the part and its showing as obsolete in his manufacturer's parts catalog.
So what is this esoteric part, you ask..
Yep, 6 inches of wire (should be a couple of inches longer) with a 1/4" female spade on one end, and a missing similar
connector on the other...
Now, the history of this wire is that connects the system board to the dryer heating element. It broke once before, was repaired, but was a little short so, with the drum vibration, it later pulled off the element. So the second repair I was told they'd put a new wire in... well clearly not. So it had broken again...
So this being the third call-out for the same fault I asked the guy why he couldn't just make a new cable up; hell, I could have made him one in 10 minutes! No, he says, I'm not allowed to repair this or fit non-standard parts due to health and safety. The irony of him standing there mask-less quoting health & safety was completely lost on him...
So I'm now faced with another wait to see if the manufacturer of this less than 6-year old machine can magic up a replacement 'part' or I'll be offered a replacement machine (which is bound to be the lowest-spec product they think they can get away with, despite this being a top-of-the-range AEG)...
A potential 600+GBP replacement instead of less than 1GBP for a bit of wire and two spade connectors... ????
As I said, you couldn't make this up...