I've got Windows 7 and I've had several "Blue Screen" incidents over the past year.
After the computer restarts Windows and everything seems to get back to normal, a message appears that "Windows has experienced an unexpected shutdown and it is searching for a solution".
The message has a list of some kind of fault codes that are written in a four block hexadecimal string.
At the bottom of the message, there is also an option to "Send Report", however it doesn't say to whom or where it's being sent. I have clicked Send, but don't get another message back.
However about 72 hours after I send the report, I get a call from someone (who speaks with an Indian accent) that they have received a report about the blue screen incident and determined it was caused by a Trojan or virus.
This is situation so vague and I'm getting somewhat suspicious. Do these reports go to Microsoft or some other entity (like a firm in India) that performs the actual analysis on behalf of Microsoft? Could this also be a PHISHING incident and the blue screen was intentionally triggered by someone trying to get access to my computer?
After the computer restarts Windows and everything seems to get back to normal, a message appears that "Windows has experienced an unexpected shutdown and it is searching for a solution".
The message has a list of some kind of fault codes that are written in a four block hexadecimal string.
At the bottom of the message, there is also an option to "Send Report", however it doesn't say to whom or where it's being sent. I have clicked Send, but don't get another message back.
However about 72 hours after I send the report, I get a call from someone (who speaks with an Indian accent) that they have received a report about the blue screen incident and determined it was caused by a Trojan or virus.
This is situation so vague and I'm getting somewhat suspicious. Do these reports go to Microsoft or some other entity (like a firm in India) that performs the actual analysis on behalf of Microsoft? Could this also be a PHISHING incident and the blue screen was intentionally triggered by someone trying to get access to my computer?