What's Causing High CPU Use On GMail?

Discussion in 'Computing and Networks' started by Glenn Holland, Jan 16, 2016.

  1. Glenn Holland

    Thread Starter Member

    Dec 26, 2014
    353
    110
    Here's yet another problem with CPU use on certain sites.

    Over the past 48 hours, I've been having a problem with unusual CPU use on GMail. However, if I open another page on the same tab as GMail, the CPU use drops to only 5% to 10%. I've tried viewing GMail with Internet Explorer and Chrome, but the problem is still there with both browsers.

    When on GMail, the CPU signature has a rather "high frequency" appearance like some kind of "Noise Data" is being continuously transmitted to (or from) GMail.

    However, I can still send and receive emails with no problem. The problem is just the high CPU use which can also cause a Blue Screen if I access another site that increases CPU use. Therefore, the problem is definitely with GMail.
     
  2. Brownout

    Well-Known Member

    Jan 10, 2012
    2,375
    998
    I have problems with both IE and Chrome, but doesn't seem related to gmail. I usually delete high resource process and clear it up. One thing I noticed, with both browsers, the issue is a video player in the background. In Chrome, it's Shockwave.
     
  3. Glenn Holland

    Thread Starter Member

    Dec 26, 2014
    353
    110
    The problem is present only when GMail is open.

    However, if I go to Resource Monitor to find and try to close the offending background process (the video player), what would I look for?
     
  4. Brownout

    Well-Known Member

    Jan 10, 2012
    2,375
    998
    I go to the process list in Task Manager and find processes in IE or Chrome which are using copious amounts of CPU time and/or memory, then kill them. The only way I know they are video players is once I kill them, I get messages that asks if I want to restart the player(s).
     
  5. Glenn Holland

    Thread Starter Member

    Dec 26, 2014
    353
    110
    I've got a new service listed on Resource Monitor called AdobeARMservice and the status column says it's Running.

    I presume this is some kind of update that should be installed. However, I'm not getting any notice to start the installation.

    Right now, it might be causing a problem so if I click on Stop Service, what will happen?
     
  6. Brownout

    Well-Known Member

    Jan 10, 2012
    2,375
    998
    I don't know. Have you looked at your 'processes' tab in Task Manager to see what processes are eating resources?
     
  7. Glenn Holland

    Thread Starter Member

    Dec 26, 2014
    353
    110
    My "image" list shows "iexplore.exe" is using high cpu, but it only occurs when GMail is open.

    I tried stopping it, but that completely closes internet explorer and restarts it with GMail.
     
  8. Brownout

    Well-Known Member

    Jan 10, 2012
    2,375
    998
    Did you close it using the "processes" tab or the "Applications" tab?
     
  9. Glenn Holland

    Thread Starter Member

    Dec 26, 2014
    353
    110
    I closed it using the CPU tab on Resource Monitor instead of the tabs on Task Manager.
     
  10. Brownout

    Well-Known Member

    Jan 10, 2012
    2,375
    998
    Next time, try what I wrote in post #4. That always works for me.
     
  11. Glenn Holland

    Thread Starter Member

    Dec 26, 2014
    353
    110
    Ok, I will try closing the AdobeARMService.

    I believe a closed service will reset to Run after the next power up.
     
  12. mcgyvr

    AAC Fanatic!

    Oct 15, 2009
    4,769
    969
    sounds "fairly" normal..
    Is that CPU usage causing any problems? Probably not..
    gmail is a fairly extensive application and uses quite a bit of resources for syncing,etc...

    restart computer...run virus software.. disable extensions..try incognito mode..
    ignore it..
     
  13. Glenn Holland

    Thread Starter Member

    Dec 26, 2014
    353
    110
    The CPU usage on GMail is a problem because it adds to the CPU use from other sites and I can wind up with a grand total of 80% to 90% which is risking a blue screen. However, as long as GMail is closed, my computer runs like a champ.

    Pardon me for being computer illiterate, but what are Extensions and how do I disable them? Also, how to use incognito mode?

    Also, my phone is synched to my desk top computer (which has the CPU problem) and I'm wondering if synching might be what's causing a problem.

    I've tried contacting Google, but I can't find a direct address for their troubleshooting dept. So I may just try calling them.
     
  14. ISB123

    Well-Known Member

    May 21, 2014
    1,239
    527
    Your PSU could be dying thats why you get BSOD when CPU reaches high usage %.
     
  15. Glenn Holland

    Thread Starter Member

    Dec 26, 2014
    353
    110
    "PSU" is power supply unit?

    A blue screen can occur with a good supply if something causes a lot of CPU cycles for an extended time. I very seldom have blue screens (about once per year).
     
  16. ISB123

    Well-Known Member

    May 21, 2014
    1,239
    527
    Well if you have any doubts about your PSU(Power Supply Unit) you should install OCCT and run few tests. Generally you shouldnt be getting BSOD just from "over loading" your CPU.Such problems mostly occur from driver,registry or hardware errors.
     
  17. BR-549

    Well-Known Member

    Sep 22, 2013
    1,982
    388
    Adobe is a real resource hog. Adobe installs all kinds of crap and background running apps. I always un-install all Adobe products. Can't stand them.

    I only need a pdf reader. I download and install foxit pdf reader.

    Turn off all sync functions of all your programs. All these new apps.....have turned our machines into servers for their apps.

    Sync manually once a week or so.
     
  18. Glenn Holland

    Thread Starter Member

    Dec 26, 2014
    353
    110
    As of 6:00 PM San Francisco time, the problem with GMail is gone and CPU use is back to 5% to 10% while my Inbox is idle.

    I don't know if I did anything that caused or (fixed it) or it was simply another case of the "Work Of The Devil".

    However, I sent 10 problem reports to Google and that may have rattled the cage enough and they may have corrected the problem at their end.
     
  19. mcgyvr

    AAC Fanatic!

    Oct 15, 2009
    4,769
    969
    No it won't.. I peg my computer to 100% practically all day long..
    Insufficient heat sinking/lack of airflow,etc.. causing an overheating CPU can cause problems though..
    You can check CPU temps with this..
    http://www.alcpu.com/CoreTemp/
    and other tools..

    and ditch IE.. go to Chrome browser (or Firefox).. much better
     
  20. Brownout

    Well-Known Member

    Jan 10, 2012
    2,375
    998
    This kind of problem doesn't always go away just by switching browsers. I get something very similar when using Chrome. When visiting some sites, a video player attaches itself to Chrome, and sucks up all my memory.
     
Loading...