I've got a problem with something I downloaded

Discussion in 'Off-Topic' started by amilton542, Feb 3, 2015.

  1. amilton542

    Thread Starter Active Member

    Nov 13, 2010
    494
    64
    I downloaded what I thought to be was a free trial of Microsoft Visio and this wasn't the case at all. My internet browser has been automatically changed to something else and it is absolutely riddled with advertisement pop ups and so on. I can't take it anymore. How do I get rid of it all?
     
  2. MaxHeadRoom

    Expert

    Jul 18, 2013
    10,570
    2,380
    Go to where your old internet browser is located and run it and make it Default browser, delete the one that got loaded.
    Max.
     
  3. bwilliams60

    Active Member

    Nov 18, 2012
    725
    90
    What version of Windows are you running. Do a restore back to a point where it was working okay. You have more than a browser issue there. You also have Malware which has taken over. If you cannot restore, run Malware Bytes by Piriform to get rid of the unwanted virus.
     
  4. wmodavis

    Well-Known Member

    Oct 23, 2010
    737
    150
    Free is not always free or without cost.
     
    panic mode likes this.
  5. Reloadron

    Active Member

    Jan 15, 2015
    968
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    Here is what I suggest you try. You don't mention the Operating System or browser but I would boot the computer in Safe Mode With Networking, Then open your browser and try to download Malware Bytes the free version. Then run it in Safe Mode and see if it removes the malware that you are haunted with.
    When prompted with "Please fill out the form below to register for your free product. Your download of Malwarebytes Anti-Malware is one click away"! It is OK to give the basic information. Malware Bytes is actually legit good anti malware software.
    Another option is to go into Start/Control Panel/Add/Remove programs or in later versions of Windows Start/Control Panel/Programs and Features and look for anything new that you didn't install by date. The trick is knowing what the malware is and most of this crap runs hidden. There are other ways but my first suggestion is generally going to work.

    Ron
     
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  6. mcgyvr

    AAC Fanatic!

    Oct 15, 2009
    4,771
    971
    second malwarebytes.. great software..
     
  7. JoeJester

    AAC Fanatic!

    Apr 26, 2005
    3,373
    1,159
    First I would do a safe start and UNINSTALL whatever you installed. You can sort the programs by date and look at your latest installs.

    Then I would run malwarebytes until you clear everything. Also run your antivirus software to clear any viruses.

    Do that in the safe mode if at all possible.
     
  8. tom_s

    Member

    Jun 27, 2014
    285
    333
    ^^^ is best option

    last one i cleaned up installed about 8 items besides the program downloaded (deem as free add on stuff). after uninstalling and resetting ie settings, all good.
     
  9. Brownout

    Well-Known Member

    Jan 10, 2012
    2,375
    998
    I do this all the time. Go to "Control Panel" - "Programs And Features" and find all the programs in the list that doesn't belong, and uninstall them. Be very careful when downloading, because these download for ads software gets superimposed over the site you want. I've learned to carefully read all the applets that get started when downloading. Also, ever legitimate software downloads are riddled with "Offers" which you don't want.

    The internet sucks these days:(

    PS, sorry ReloadRon for duplicating your suggestion, I skipped reading before responding.
     
  10. Reloadron

    Active Member

    Jan 15, 2015
    968
    235
    :) No sweat. Just keep in mind that malware won't always show up as an installed program and occasionally when it does you remove it and it just reinstall. Frustrating doesn't even begin to describe it. :)

    Ron
     
  11. #12

    Expert

    Nov 30, 2010
    16,346
    6,833
    Open the DVD reader, place the Acronis system back-up disk in it, restart the computer, follow the instructions on the screen. :)

    What? You didn't make a back-up disk? :confused:

    It seems I can't convince everybody that re-loading the system is way faster than trying to find the malware and remove it. :(
     
  12. Brownout

    Well-Known Member

    Jan 10, 2012
    2,375
    998
    The kind of adware described in the OP isn't hard to remove. I get this crap all the time. I use the Control Panel tools to remove adware as a matter of regular maintenance.
     
  13. #12

    Expert

    Nov 30, 2010
    16,346
    6,833
    I don't seem to have these problems. Maybe because I refuse to download programs for my computer.
    People that do come to me with 8 tool bars and 10,000 undeleted old emails amaze me.
     
  14. Brownout

    Well-Known Member

    Jan 10, 2012
    2,375
    998
    I'm going to take a look at Acronis as a disaster recovery plan. I assume yours is a purchased package?
     
  15. #12

    Expert

    Nov 30, 2010
    16,346
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    Yebbut...I never used the, "License number" because you don't have to install it and license it to make a bootable disk that makes backup copies. (Don't tell Acronis!)
     
  16. Brownout

    Well-Known Member

    Jan 10, 2012
    2,375
    998
    I rarely pay for software these day, though I'm not opposed to opening my wallet for something if I think I need it. I've migrated much of my computing load to Linux, where I pay for nothing. Now, I'm not about to become another "Linux Evangelist" because, to be honest, everything I've done in Linux has been a pain in the rectus gargantuous. But one good thing I can say is most downloads are handled by Package Managers, which insures you only get what you want.
     
  17. joeyd999

    AAC Fanatic!

    Jun 6, 2011
    2,693
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    I don't seem to have these problems either. But, then again, I don't do Windows.
     
  18. #12

    Expert

    Nov 30, 2010
    16,346
    6,833
    Wow! I guess that makes me extra special because I avoid malware and I DO use Windows!
     
  19. bertus

    Administrator

    Apr 5, 2008
    15,649
    2,348
    Hello,

    I am also a linux user ( OpenSuse , https://www.opensuse.org/en/ ) .
    It is all free and has a heap of software and can be expanded with extra repositories.

    Bertus
     
  20. joeyd999

    AAC Fanatic!

    Jun 6, 2011
    2,693
    2,762
    Yes. But the difference is I don't have to avoid it.
     
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