So my car was running fine and I needed to get it inspected. I drove the ~1 mile and dropped the car off the night before (late like 11PM) in the lot and left keys in drop box. Early the next morning I get a call from the manager telling me that I had a major oil leak - the lot was "covered" under the car. When they moved the car they saw all the oil and they stated that it leaked almost a couple litres of oil and the engine had almost no oil left in it (it holds 6.2L). ??? They had gone ahead and given me the premium synthetic oil change (I guess regular wasn't alright on a 10+ yr old, 185,000 mile car) and it was $$$. I got off the phone quickly as the car was done.
Well this was a shock to me. I looked outside where I park my car and other than a little pink radiator fluid drops & an oil spot about the size of a small cookie, there was nothing else to be seen. As I retraced my route to the shop there was no place where I could have scraped or hit something and I know I didn't hear anything on the way over.
At the shop I looked at the spot where I parked my car (moderate incline) and it was clean dry pavement - looked absolutely the same as the surrounding lot pavement. Now I'm confused and a little worried/ticked off but maybe there's a logical answer. I asked again about the leak and heard the same story. I said I thought it was a little odd that there was no oil on the parking lot, especially if it had leaked that much oil. The response was that it was cleaned up. OK. I'd really like to know what they use to get those kinds of results and have no trace of oil, soap or water in 90 mins time (from the time they opened till I arrived).
All of the sudden the manager says "well we won't charge for the oil change". Huh? Didn't I just get the premium stiff that was going to be expensive? What's going on here??
Anyway, I know how I feel about it but I don't want to call anyone out over this but I' wondering what you all would do if something like that happened to you and what your thoughts would have been about what happened. I'm guessing the manager didn't do the work and his employees did, so maybe he's in a tough spot, IDK how this stuff works.
How would you guys handle this and what would you think?
Well this was a shock to me. I looked outside where I park my car and other than a little pink radiator fluid drops & an oil spot about the size of a small cookie, there was nothing else to be seen. As I retraced my route to the shop there was no place where I could have scraped or hit something and I know I didn't hear anything on the way over.
At the shop I looked at the spot where I parked my car (moderate incline) and it was clean dry pavement - looked absolutely the same as the surrounding lot pavement. Now I'm confused and a little worried/ticked off but maybe there's a logical answer. I asked again about the leak and heard the same story. I said I thought it was a little odd that there was no oil on the parking lot, especially if it had leaked that much oil. The response was that it was cleaned up. OK. I'd really like to know what they use to get those kinds of results and have no trace of oil, soap or water in 90 mins time (from the time they opened till I arrived).
All of the sudden the manager says "well we won't charge for the oil change". Huh? Didn't I just get the premium stiff that was going to be expensive? What's going on here??
Anyway, I know how I feel about it but I don't want to call anyone out over this but I' wondering what you all would do if something like that happened to you and what your thoughts would have been about what happened. I'm guessing the manager didn't do the work and his employees did, so maybe he's in a tough spot, IDK how this stuff works.
How would you guys handle this and what would you think?